Shipping and returns

COSTS

Shipping costs will be calculated automatically when the buyer will insert his country before the payment.

Mainland Spain, Balearic Islands and Mainland Portugal 6 euros  
Balearic and Canary Islands, Ceuta, Melilla 12 euros
France and Germany 15 euros
Italy, Denmark, UK, Belgium, Luxembourg, Austria, Holland, Hungary, Poland and Czech Republic 20 euros   
Other Countries and Outside Europe 30 euros

   

International Shipping

If you are not based in the EU (European Union), you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; We advise each customer to contact their local customs office for further information.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

 

Validity

By ordering a product you are accepting these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

 

Payment

In Maria Atienza website we ensure you the highest security in your purchases and the confidentiality of your banking data. The payment methods are the following:

  • Credit or Charge card payment.


All credit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, your order will not be accepted and MARIA ATIENZA Online Shop will not be liable for any delay or non-delivery.

 

DELIVERY TIME:

Estimated Delivery Time:

Mainland and Portugal 2 - 3 días laborables
Balearic and Canary Islands, Ceuta and Melilla 3 - 5 días laborables
Other Countries 6 -10 días laborables
Outside Europe 15 - 20  días laborables   

Any shipment will be prepared just when the payment will be confirmed and authorized. It will be dispatched from Monday to Thursday from 9 am to 6 pm and on Friday from 9 am to 1 pm.

Any order received out will be prepared the next work day. Please, let us your phone number.

 

RETURNS AND REFUNDS

To be eligible for a return, your item may not be used, washed or damaged, with its original tag and in the same condition that you received it and if it possible with its original packaging

Our returns policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The 15 days count until the day you ship the product back to us, even if we receive it later than that period.

Send us an email to the following address info@mariaatienza.com , telling us the reasons you want to return it and we will guide you on what you have to do. Remember not to throw the invoice that we sent with the godos  because it will be required to complete your return.

The customer is in charge for the shipment of the duty. In case you receive a faulty/damaged item,  we will refund you also the shipment, once received and checked.


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